Getting started
Guidance for setup, safe positioning, app pairing, accounts and the first connected experience.
Help centre
Getting things right for you
From first setup to long-term ownership, we help you keep your product connected, understood and useful. Start with AIIR for a quick product answer, choose a support area, or speak directly with our team.
AIIR / Product support
A first answer, without the runaround.
AIIR has been briefed on the connected product systems behind Atlas, Chapo, Shark-i and Voxxi. It can explain features, guide first checks and help you decide when the right next step is a human conversation.
Clear boundaries
Explore all productsAIIR will not guess at prices, delivery dates, compatibility or safety-critical advice. Those questions are handed to our team.
Product intelligence
OnlineSupport that follows the product
Help before, during and after setup.
Keeping things moving
Help with charging, connectivity, syncing, processing, product care and unexpected behaviour.
Human ownership
Account, commercial, repair and safety questions go to a person who can take responsibility for the next step.
01
Product support
Setup, charging, connectivity, syncing and everyday product care.
Open section02Orders + billing
Hardware orders, payments, balances, subscriptions and product users.
Open section03App downloads
Get the right IR companion app for your device and operating system.
Open section04IR Works
Custom builds, apps, AI agents, SaaS, hardware, PCB and development projects.
Open section05Custom builds
Shape a new hardware, robotics or software idea with AIIR and our team.
Open section06Human support
Repairs, safety, availability or anything that needs individual attention.
Open sectionTalk to a human
We are here when the answer needs a person.
Email humans@islingtonrobotica.com or call +44 (0)113 873 1000. Include your product, order number, serial number or project name when available so we can reach the right context quickly.